By email: help@sewingpalette.com
By mail:
Sewing Palette, Inc.
115 Hager Rd
Rochester, NY 14616-3133
By phone: 866-668-3101 We don't have regular office hours. Please leave a message so the correct person can call you back.
Haven't found the answer to a question? Use this form to ask us. We'll update this page and get back to you personally if you include your email address
General FAQSimply! If you're a buyer, browse around, add items to the site shopping cart, and breeze through our one-page checkout. You make a single payment to the Sewing Palette. Sellers get a packing list and ship out the items. We take care of getting the sellers their money once the items ship.
Ever seen several patterns you liked from separate stores, then realized that all the shipping charges would equal the price of a pattern? Spending too much time on endless checkout pages? Frustrated because the shipping rates are hidden away somewhere? Or that you have to register just to ask the seller a question?
The Sewing Palette's format does away with all the hassle. Shoppers can easily find the charges and policies that apply to every store. Sellers have a better chance to make sales. It works for everyone!
Board members have 20+ years experience collecting vintage sewing items, nearly 12 years experience selling online, and over 20 years running a business. Our president is an active stitcher, former IT specialist, and former eBay seller. Although the Sewing Palette has been largely inactive many years, some of you may know us from Pattern Rescue.
Sure! Some modern patterns appear in our online catalog pages, but most of them are found in the QuickShop area. They'll also come up when you search the site.
No -- with the exception of re-releases of vintage patterns by major manufacturers, such as Vintage Vogue patterns or Simplicity Retro patterns.
Buying FAQYou don't need to register to buy things. If you want to maintain a Wishlist, have us store your shipping address, or check your orders online, then you'll need to set up a buyer's account.
Shipping is $3.00 for the first 2 patterns, transfers or leaflets, plus 40 cents for each additional. Shipping on other items varies and is stated on the item detail page.
No. No matter how many sellers you buy from, you're only charged the $3.00 once.
Only if everything you ordered comes from the same seller. Otherwise, you'll get a separate package from each seller.
Most items go out by first class mail. Other items weighing 13 ounces or more go out by priority mail. Select items might be shipped UPS or FedEx ground and, if so, that will be noted on the item detail page.
Packing lists go out to sellers as soon as your payment arrives. Sellers ship within 2 business days (not counting Saturdays, Sundays or federal holidays), and from there it's up to the post office.
Pay online using a major credit or debit card or your PayPal account. (Credit and debit cards are processed through PayPal's secure servers, but you do not need a PayPal account to make a one-time payment.)
If you prefer to pay by mail, we do accept checks and money orders. The items you've ordered will be marked "Sale pending" and held for 7 days after your order confirmation email is sent.
Patterns, transfers and leaflets and most other items are not returnable. If an item in another category is returnable it will say so clearly on the item detail page.
Sellers, of course, will make good on significant errors in the description or on shipping mistakes. If there's a problem you may contact the seller directly or just contact us.
Use the seller name shown on the item detail page, and send an email to that name @sewingpalette.com.
The page that tells you everything you need to know about the item you're thinking of buying. See sample item detail page.
Our Wishlist feature lets you get an automatic email notification as soon as an out-of-stock pattern becomes available. You can always view the item detail page for any patterns in our database; the Wishlist button is available whenever a pattern is not in stock. See sample page.
You must be registered to use the Wishlist, but you only need to provide an email address. If you're not already registered and signed in, you'll be prompted to do so when you click the "Add to Wishlist" button.
.No. Feedback is one of those things that sounds good in theory, but fails miserably in actual practice. All of our sellers have agreed to our Best Practices and we work closely with new sellers while they gain some experience.
We encourage you to let us know when a seller goes the extra mile so we can acknowledge the effort. Naturally, we also want to know whenever there's a problem so we can help fix it and be sure it doesn't happen again.
Best Practices are the site rules about listing, packing and shipping items. All sellers agree to follow our Best Practices.
Selling FAQFor a quick summary, read through the Sell page and check the FAQs below. Detailed information is the Seller Handbook.
Anyone in the US who can and will follow our Best Practices. You do not need a PayPal or Amazon Payments account, and if you're new to selling we'll help you get started.
Any original sewing patterns, embroidery transfers, needlework magazines and instruction booklets, and most other items related to needlework. Regular sellers may also be able to list select vintage fashion, pottery, glass and other items; subject to approval.
Our rate is 10% of the sales price, and includes the payment processing fees charged by PayPal and Amazon Payments. (Buyers pay the Sewing Palette directly.)
Buyers pay a single shipping rate on their order of patterns, transfers and leaflets of $3.00 for the first 2 items and 40 cents for each additional. If a pattern weighs more than 4 ounces, the seller may elect to have it count as 2 items for shipping.
We deduct 10 cents to cover our handling costs and the remainder is paid out proportionately to the sellers whose items were ordered. For example:
| The buyer orders: | Buyer pays | Seller A gets | Seller B gets | Seller C gets |
| 1 pattern | 3.00 | 2.90 | - | - |
| 2 patterns from the same seller | 3.00 | 2.90 | - | - |
| 2 patterns from 2 different sellers | 3.00 | 1.45 | 1.45 | - |
| 3 patterns from 3 different sellers | 3.40 | 1.13 | 1.13 | 1.13 |
| 3 patterns 2 are from the same seller | 3.40 | 2.26 | 1.13 | - |
| 2 patterns from 2 different sellers, 1 pattern counts as 2 | 3.40 | 2.26 | 1.13 | - |
By weighing lots and lots of patterns with a poly mailer and cardboard backer. This structure gives buyers an incentive to order multiple patterns while providing sellers with a reasonable allowance. Your shipping cost will be higher than the allowance at times, but that's offset by the times when it's lower, and by additional sales.
No. Small, lightweight items (for example, vintage needlebooks) can be set to count as 1 or 2 items for shipping the same as patterns. For heavy or bulky items, you'll set an individual fixed-price shipping charge. (We'll add a very small amount to your fixed rate to cover our handling fees.)
We cannot process international orders right now, but we'll consider adding it if here's enough interest. International customers can email us and we'll pass the information on to the sellers.
We'll email you a printable packing list, with an email "return receipt" requested so we know you've seen it.
You can choose direct deposits to your bank account, or paper checks.
Direct deposits are initiated (and paper checks mailed) each Wednesday for items you shipped during previous the calendar week. Your bank's policies determine how long it will take for the money to appear in your account.
If you have high volume, we'll be happy to set up a custom payout schedule.
We'll work together. We don't have a blanket policy -- every situation is unique and deserves individual attention. Buyers should never be out any money because of a seller's mistake, but sellers should not be penalized for unreasonable expectations.
If a buyer contacts us first, we'll be in touch to discuss the problem and possible solutions. If a buyer contacts you first, let us know immediately. Keep in mind that the buyer has paid the Sewing Palette and any disputes or chargebacks get filed against the Sewing Palette, so we'll need to do any refunds.
We can set up a percentage-off promotion or a coupon code. Gift certificates are not available because of unsettled new state regulations.
If you are required to collect sales tax, send us a copy of your certificate of authority to collect tax and let us know the amount. The buyer will be alerted to the sales tax on the item detail page.
No. Buyers pay the Sewing Palette directly, and the 1099-k from PayPal and Amazon will be issued to the Sewing Palette. We will provide you with a detailed statement at the end of the year to help with your tax preparation.
Available at opening:
Available next year:
Need something else? Let us know!
Nope.
Yes, see our sample listing. The white box with the black border contains all the information about your pattern for sale. We fill in the Offered By, Size, Condition, and Shipping information, and the rest of the box is all yours.
You must include one photo of the actual pattern for sale and showing the envelope edges. You may add as much or as little else to the listing (and as many photos) as you like.
It's the equivalent of typing your seller name into the site search box -- but less trouble for customers. We'll give you the code to put put in your listings.
Not on the item page.
You have the option of setting up a seller's page, which can be as elaborate or bare-bones as you like. (You may also include links to other sites where you sell patterns on this page. The space between the Sewing Palette header and footer is all yours, and we'll be happy to help you set things up if you need it.
Of course. To make it easy for them, an email to addressed to your seller name @sewingpalette.com will automatically be forwarded to you. (You'll use your own email account to reply.) You can put a different contact email address in your listings or on your seller page -- if you don't mind getting spam, too.
No. We encourage buyers to let us know if you've gone the extra mile for them will post any kudos you get. If buyers repeatedly have problems with your items, then online selling at the Sewing Palette is obviously not the right choice for you. The occasional glitch, promptly resolved, is not a concern.
At the Sewing Palette, your items will always appear in Search and QuickShop. Vintage patterns will appear on one or more catalog pages. When a pattern is out-of-stock, several related patterns are suggested (see sample page). Random patterns will show up on various pages throughout the site. In short, we've taken care of it.
Outside the Sewing Palette, Facebook and Twitter are the obvious choices. You may belong to one or more discussion forums that allow you post about sale sites. Join the Vintage Sewing Patterns Wikia and add a link to your items. Go wherever you can find other patterns lovers and let them know!
Consignment FAQYou send us photos of your items and tell us how much you want to get for them. We'll make our recommendations and email you a Consignment Agreement. You mail your patterns to us; we take care of listing the patterns and shipping them out.
You do. We take that cost into account when making our recommendations.
Yes, but not a separate photo. Just spread them out on a table and take group shots so we can get a feel for what you have.
We don't expect you to know, and we won't be able to tell until we actually see and review the patterns. But you do know how much you'd be satisfied with, and that's enough for us to decide if we can help.
We set a reasonable price based on our research, experience and best judgment. There are no standard price guide for sewing patterns, and it's possible you may see the same pattern elsewhere at a higher or lower price. If you have a question about the price we've set, please let us know.
Some sell quickly, others can take weeks. The Consignment Agreement will be for a three month period. We'll contact you near the end of that time to decide how to handle any unsold patterns.
We mail out paper checks for consignment proceeds once a week.
Our charges are 50% of selling price if the pattern has been used; 30% of selling price if it is unused; and 20% of the selling price for lots (4 or more patterns sold together).
Used patterns have to be counted to find out if all the pieces are there, which takes a great deal more time. Lots can be sold as-is, and require less time for photos and listing.
Usually, all the pattern pieces will be in one neat bundle that fits neatly into the envelope. Unprinted patterns are sometimes used and refolded so neatly that they appear untouched, but there will be extra fold lines visible.
No. We have to look for other defects, mismatched pieces and alterations so we're certain our buyers are getting the necessary information.
A wholesale lot is the fastest way to sell your patterns, but you'll get the lowest price. For a flat $5 fee, we will provide information about your patterns to all of our independent sellers. It'll be up to you to negotiate the purchase terms and ship the patterns.
Yes, you can consign other vintage needlework and sewing items that fit into the categories in our Other Needlework section. If you are consigning items in any of our three main areas, we'll consider your vintage fashion and select pottery or glass items, too.
Send an email to help@sewingpalette.com with Consignment Question in the subject line.
Best PracticesFollowed by all sellers at the Sewing Palette: